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POLICIES

COPYRIGHT INFORMATION: All images are copyrighted by Kristen Herber Photography. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes. A purchased photograph may not be used in any publication, reproduced, in part or whole, displayed (including on social media), or manipulated in any way without the prior written permission of Kristen Herber Photography. All images are the property of Kristen Herber Photography and thus Kristen Herber Photography reserves the right to use any image for display, publication, or other purposes.

Images may not be copied in any manner without written authorization from Kristen Herber Photography. Unauthorized copying, printing, or scanning images from any online sources such as our website, blog, Facebook page or from any physical materials including prints, press printed materials and canvases, regardless of the intent for use, is considered a violation of copyright laws and violations will be prosecuted under current copyright laws.

SESSION FEE: The session fee pays for our time and talent during your photo shoot, as well as the careful hand selecting and editing of each session image. It also covers your online image gallery and select digital images as outlined by the session package you choose.

PHOTOSHOPPING OF IMAGES: All images include basic editing. Advanced editing is only done by request and editing rates start at $20 per image or $20 per 15 minutes of photoshop work. Please keep this policy in mind prior to feeding your child snacks simultaneously to us taking photos. :-)

RESCHEDULING: We understand that life happens. People get sick, and things go wrong. If you need to reschedule for any reason, please try to give us 48 hrs notice. If you happen to fall ill the day of your session, please reschedule. We work every day with all age groups and cannot risk passing on anything to our beloved clients. Your photos will look better if you are feeling well rested and at your best! We rarely allow weather rescheduling because after all, we do live in Minnesota so we love to embrace whatever weather it decides to be that day. If it is down pouring and sideways rain that hinders our photo session, we can without a doubt reschedule. Kristen Herber Photography reserves the right to reschedule within 24 hours of the session.

TARDINESS: Please plan enough time to get to your session. Whether that be getting the kids ready or navigating through rush hour traffic. If you are running late, please call us. We respect every single client's time and put an incredible amount of effort into scheduling and planning a session, so please respect ours. If you have a 60-minute session scheduled and you are 20 minutes late, you will then have a 40-minute session. We, of course, understand unforeseen circumstances such as illness or accidents. If we are late, we will communicate that with you and your session time will not be affected.  

CANCELATIONS: If you no-call no-show, we will not schedule with you again. Please be mindful that when we block off a time slot for you, we are holding that spot for only you. Therefore, we are not able to schedule someone else. We will not tolerate no-call no-show clients.

PHOTOGRAPHIC RENDERING: While we do capture many images during your session, you will see only those images selected by the photographer for previewing in the quantity as dictated by your package selection. Images with eyes closed, heads turned, duplicates, etc. will not be shown and are removed from our archives permanently. All images are photographed in color but are available in black and white for no additional charge.

SESSION ORDERS: We require full payment for prints and products at the end of your ordering session (via cash, check, or credit). No order will be designed or submitted until paid in full. Online galleries, blog posts, and social media sneak peeks will not be posted until all payments are made.

ALL SALES FINAL: Due to the custom nature of this work, all sales are final. No substitutions, exchanges or refunds are available after placing your order. Replacement will only be given in the case of damage caused by Kristen Herber Photography.

LIMIT OF LIABILITY: If Kristen Herber Photography cannot perform its contract due to fire or another casualty, strike, act of God, or other cause beyond the control of the parties, or due to Photographers illness or emergency, then the Photographer shall return any deposit or pro-rated session fee to the client but shall have no further liability with respect to the contract. This limitation on liability shall also apply in the event that photographic materials are damaged in processing, lost through camera or media malfunction, lost in the mail, or otherwise lost or damaged without fault on the part of the Photographer. In the event the Photographer fails to perform for any other reason, the Studio/Photographer shall not be liable for any amount in excess of the retail value of the Clients order.

PHOTOGRAPHER USAGE: Unless specified in writing, the client gives Kristen Herber Photography permission to use all images from your session, including behind-the-scenes audio, video and still images and social media live feeds, without or without name identification, in all media formats for advertising and marketing purposes.

TRAVEL: Travel fees may apply (15-mile radius from Oakdale, MN is included unless otherwise stated), $0.56 per mile thereafter. Mileage fee is in accordance with IRS and MN state mileage rates and subject to change).

DIGITAL IMAGES: Kristen Herber Photography provides photographic prints and products, color corrected & calibrated to print EXACTLY as we see on our Kristen Herber Photography computer monitor, by our professional print lab. Any digital photos you see (on our website, blog, social media sites, or that have been provided directly to you) may vary from their intended appearance, depending on your computer's monitor and settings.    

Kristen Herber Photography cannot guarantee the results or quality of prints made by clients or by clients' chosen labs. For consistent, quality results made to last a lifetime, please purchase your prints directly from Kristen Herber Photography.  Digital files purchased or provided are for personal archival purposes. We include a print release for photographic prints only, in sizes 16x20" and smaller.

Please back up all digital copies of your photographs. We recommend an external hard drive or flash drive. Kristen Herber Photography will make every effort to retain your files for up to 6 months from the date of your session.